Legal / Refunds
Refunds
Version of November 8, 2026
14 days, for any reason
You can get a full refund of any payment for Quoto Pro made on the web within 14 days of that payment, for any reason, the first payment and every renewal alike. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
How to ask
Use the link in Paddle's receipt email, or open Manage subscription on the Account page, which leads to Paddle's page for your payments, or find your order at paddle.net. You can also write to support@quoto.dev and we pass it on. The money goes back to the card or account you paid with, usually within 5 to 10 working days.
Trial and cancelling
The 7-day trial costs nothing: cancel before it ends and nothing is charged. Cancelling stops the next renewal and keeps Pro to the end of the period you paid for; it does not refund that period by itself, so ask for a refund within 14 days if you want one.
After 14 days
After 14 days a payment is not refunded, unless it was taken in error or the law where you live gives you a right to a refund.
Purchases on the iPhone
Pro bought in the iPhone app through the App Store is sold by Apple, and Apple decides refunds: ask at reportaproblem.apple.com.